Refund policy

RETURNS AND REFUNDS

We accept returns requested within 14 days of delivery. Items must be unused, unwashed, and in their original condition.

To start a return, email sales@ztotes.com with your order number before sending anything back. Returns sent without contacting us first may not be accepted.

Customers are responsible for return shipping unless the item received was defective, damaged during shipping, or incorrect. Original shipping charges, when applicable, are not refundable.

After we receive and inspect the returned item, approved refunds will be issued to the original payment method. Your bank or credit-card company may require additional time to post the refund.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact sales@ztotes.com promptly. Include your order number and photographs of the item and packaging so we can make it right.

CUSTOM AND BULK ORDERS

Custom, personalized, and bulk-production orders are not returnable unless the merchandise is defective or incorrect. Any separate written terms supplied with a custom-order quote will control that order.

CANCELLATIONS

Orders may be canceled before fulfillment begins. After an order has shipped, it must follow the return process above.

State Parks Goods
Z Manufacturing, Inc.
4 Industrial Park Drive
Piedmont, Missouri 63957
(573) 223-7300
sales@ztotes.com